FAQ
1. Are you a manufacturer?
Yes, we are. As a professional manufacturer specializing in barcode scanners and PDA terminals, we possess deep expertise in industrial design, mainboard development, product testing, and full-scale production. We enforce rigorous quality control across all operational processes, ensuring our products consistently meet the highest industry standards.
2. Will you provide free SDK for me?
Certainly
3. What is the warranty period for your products?
Our products come with a Min. 12-month warranty (starting from the date of shipment), excluding parts that are consumable.
4. What is your minimum order quantity (MOQ)?
The standard MOQ for stock products is 1 unit. For OEM/ODM projects, please provide your detailed requirements (e.g., customization scope, specifications), and we will advise the corresponding MOQ based on your needs.
5. Is it possible to obtain a free sample?
While we do not offer free samples, we welcome you to purchase a single sample unit for testing and evaluation.
6. Do you accept payments via PayPal?
No
7. How long is the delivery time?
For sample orders, we usually dispatch within 2-3 working days after payment has been confirmed. For bulk orders, the lead time may vary from 1 to 4 weeks, depending on the exact quantity required.
8. What shipping methods do you use for delivery?
DHL, UPS, TNT, FEDEX, Aramex, EMS, and E-packing, or arrange the collection of goods yourself.
9. Could you describe your after-sales service?
a. All products come with a minimum 12-month warranty (extendable for certain
components), covering manufacturing defects and non-consumable parts.
b. We maintain a large inventory of genuine spare parts to ensure prompt replacement or repair of service requests, minimizing downtime for your operations.
c. Our team of certified engineers provides 24/7 online support (via phone, email, or remote access) to address troubleshooting, software updates, and operational guidance.
d. For complex issues, we can offer on-site service support (subject to regional availability) and customized maintenance plans to meet your specific needs.
